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hummpro FAQs
- 3D Secure when adding a card as a funding source to hummpro.
- 3D Secure when making an online purchase using hummpro.
- 3D Secure? What is it?
- Are there any fees?
- Can I access my account online?
- Can I add an additional card holder to my account?
- Can I add more than one funding source?
- Can I add new credit card(s) / debit card(s), Apple Pay as linked funding source(s)?
- Can I change my PIN?
- Can I close my account?
- Can I continue to make purchases while I’m in hardship?
- Can I get a physical version of the hummpro card?
- Can I make cash withdrawals on my hummpro card?
- Can I repay early?
- Can I set up my card for automatic bill payments or subscriptions?
- Can I still log in to my hummpro mobile app?
- Can I use Card Reveal overseas?
- Can I use hummpro overseas?
- Can I use the hummpro card with my Apple Watch?
- Contact us. Self-serve mobile and email updates within the app are in development.
- Do I need to provide personal security or guarantee to get hummpro?
- Do you have the latest version of the app?
- Does hummpro support Apple Pay, Google Pay and other digital wallets?
- Does hummpro support Touch ID and Face ID?
- Here’s what you’ll need:
- How can I set up automatic repayments?
- How can I tell you about my overseas travel plans?
- How can I view my statement?
- How do apply for hummpro?
- How do I activate my hummpro card?
- How do I change my email address or phone number?
- How do I check I have the latest version of the app?
- How do I know when a payment is due?
- How do I update my personal information?
- How do I use my humm pro card online?
- How do I use my hummpro card in store?
- How do the repayments work?
- How long do I have to repay my balance?
- How long will the application take?
- How often can I Pause my repayment?
- How safe is the app?
- How will other parties to the account opening be contacted for their details?
- I didn’t receive a 3D Secure code when adding a funding source to hummpro?
- I didn’t receive a 3DSecure code when using hummpro for an online purchase?
- I don’t recognise a transaction
- I forgot my password
- I have a new phone number. Do I need to do anything?
- I have a new phone. Will my hummpro be affected?
- I lost my phone. What do I do?
- I suspect fraudulent activity on my account
- I think my application was wrongfully declined
- I’m stuck on something during the application process, what should I do?
- If I make a one-time manual repayment in the app will my automatic repayment still occur?
- Is there a ‘late fee’?
- Is there an ‘early payout fee’?
- My application is pending review, what does this mean?
- The cycle date doesn’t work for me – I want to set a different date.
- What happens if I miss a repayment?
- What if I am still in hardship after four months or more?
- What if I can’t afford to repay in time?
- What if I have positive or negative feedback?
- What if my attached credit / debit card is expired?
- What if my business is a Trust or Partnership?
- What is a cycle date?
- What is a pending transaction?
- What is Card Reveal?
- What is hummpro and how does it work?
- What is the application process?
- What smartphones does hummpro support?
- What will the additional parties need to provide?
- What’s the maximum credit limit I could be eligible for?
- What’s the minimum credit limit I could be eligible for?
- When are my repayments due?
- Where do I find my CVC?
- Where is Card Reveal in the app?
- Who is eligible to open an account?
- Why do I need to provide my bank statements as well as my annual turnover and net profit estimates?
- Why do I need to submit my bank statements through an online login? Is it safe?
- Why has my account been suspended?
- Will hardship default my credit line?
- Will I be able to ‘Pause’ my payments?
- Will I receive a final statement? When?
- Will my CVC change?
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