PRODUCT

CLOSURE

RoadBlock

PRODUCT

CLOSURE

RoadBlock

Why is hummpro closing?

As a result of a restructure in our lending portfolio, humm-group has made the decision to focus purely on consumer finance and will be closing down our hummpro product on 16 June 2022.

How this closure affects current customers.

Please be aware that:

number 1

You will not be able to use hummpro for new purchases from 16 June 2022. Until that date, you can continue to use it as normal.

number 2

From 17 June 2022 you can still ‘Pause’ part or all of your Closed Balance twice but you will no longer be able to opt to 'Plan'.

number 3

Any remaining amounts due will be deducted from your Selected Funding Source on each Payment Date. For example, if you have an existing Plan with us, it will continue as normal.

number 4

You can change your Selected Funding Source if you’d prefer to use an alternative source for your final hummpro repayments.

number 5

Once your Total Amount owing has been reduced to nil, we’ll close your hummpro Account.

Customer Service is here to help.

If you’ve got any questions about the change, or concerns about how it may affect your cash flow, our Customer Service team is here to help.

Customer Service is here to help.

If you’ve got any questions about the change, or concerns about how it may affect your cash flow, our Customer Service team is here to help.

FAQs

Have some questions about hummpro product closing?
See below for some quick answers.

Any remaining amounts due will be deducted from your Selected Funding Source on each Payment Date. For example, if you have an existing 6-month Plan and 2 payments have been deducted from that plan, then the remaining 4 payments will fall due on their respective Payment Dates.

Once you repay your pending balance, we’ll close the account and will send you an account closure email. The end of cycle statement after you’ve paid your balance will be your final statement.

If you are experiencing any hardships and are not able to pay on the due date, our Customer Service team is here to help on 1300 4866 776 (1300 HUMM PRO)

Yes, you will be able to ‘Pause’ your payments as normal until 16 June 2022. From 17 June 2022 you will be able to ‘Pause’ no more than twice.

Yes, you will be able to log in to your hummpro mobile app and make purchases until 16 June 2022. You will cease to have access to your hummpro mobile app once we close your hummpro Account.

 To read more about our right to close the Account, please refer to Clause 11 in our T&Cs here.